ICT Unit Manager

Do you want to fight for equality? Tackling inequality at its roots, together with colleagues, our partner organizations and activists in more than 90 countries? To change the systems behind it, once and for all!

Oxfam Novib stands behind the people who stand up for equality. Together, we fight for a world where everyone has equal opportunities, regardless of gender, ethnicity or skin color. A world where everyone feels safe; where income gaps are shrinking instead of growing, where climate change is tackled in a firmer and more honest way. 

Equality is the common thread in our work and projects, both internally and externally. We recognize that our team of colleagues can become even more diverse, and that only with a diverse team can we gain a broad perspective on the world. Therefore, we want to encourage everyone who hesitates to apply, no matter the reason. Our aim is to create an environment where everyone not only feels welcome, but where diversity is embraced and celebrated. Let's strive together to build a team that offers a rich variety of perspectives, enabling us to achieve an inclusive and inspiring work environment.

Apply and become part of Oxfam Novib!

The unit

The ICT unit is instrumental to Oxfam Novib and supports the increase of the organisation’s impact, by ensuring secure access to information and seamless digital collaboration, and by providing stewardship to other units on their digital journey. It ensures that the technology infrastructure is running smoothly, securely and that it supports our business goals. The unit’s vision is to steer our technological infrastructure and services towards excellence.

The ICT unit is also responsible for providing systems, services, network infrastructure and support to our

10 Country Offices outside the Netherlands.

The Unit consists of 17 FTE, of which 4 are remote workers.

The ICT Unit Manager reports directly to the Director of Finance and Operations (F&O) and is a member of the Management Team in the Finance and Operations department.

Job description & purpose of the role

You role as ICT unit manager is critical to Oxfam Novib’s resilience and operations, as you are end responsible for the quality and delivery of IT services. You ensure a well-performing, functional and stable IT landscape throughout the organisation.

Your responsibilities will include:

• Driving the change: Leading, transforming and managing the business strategy towards the modernization of the IT ecosystem.  
• Developing the longer-term roadmap for our IT transformation.
• Encouraging internal cultural change towards a more process- and technology-oriented organization through operational excellence.
• Ensuring cooperation and alignment within all relevant stakeholders and teams of different disciplines to optimize and implement work processes, making sure that synergies are captured and inefficiencies are minimized.
• Managing and collaborating with key external vendors and suppliers to fulfil service levels and foster continuous improvement.
• Ensuring IT issues are being addressed timely; adhering to service level agreements, you develop IT policies and standards according to best practices.
• Managing Cyber Risk through implementation and management of appropriate Cyber Risk policies and Standards.
• Ensuring the company’s IT systems are secure and disaster recovery solutions are documented and in place, including ensuring all employees participate in required security training.
• Working in close collaboration with the Oxfam Confederation Global IT platform for secure, efficient and robust digitally enabled services.
• Building resilient collaboration and connection with business owners within the organisation. 
• Managing and being responsible for the ICT team, portfolio and deliverables including unit strategy, annual plans, reports and budgets aligned with Oxfam Novib’s mission and vision.
• Contributing proactively to the strategic goals of the organization and ensuring cross-unit connection and engagement.
• Participating to improving cooperation, synergies and ways of working within the F&O Department
• Providing leadership on efficient and effective work in the area of ICT.
• Managing performance of staff under line management for high quality output and fostering professional and personal development in line with the unit’s strategic goals and staff’s Individual talents and ambitions.

Your profile

We are looking for someone who is passionate about innovation and change and who can support us in utilising the full potential of digital technology. To be successful in this role you will have at least 7 years of experience, with multi-disciplinary experience across IT operations management, strategic technology delivery and cybersecurity. 

In further detail,

• You operate on an WO or HBO level – with focus on IT.
• You have a background in building and leading successful technical functions, setting and executing a clear technology service strategy for the business.
• You are an excellent and pro-active innovator and connector.
• You have strong persuasion skills, know how to challenge (business) stakeholders on subject matters, and you are able to adequately manage expectations.
• You have a proactive and can-do approach to your role, are self-organising, and always striving for ways to improve the processes.
• You have an outstanding analytical skills and an eye for details.
• You have a risk-aware mindset towards workspace and technology-specific risks.
• You have strong cybersecurity awareness and experience implementing cyber-security practices.
• You have experience in managing Technology vendors.
• You have a proven track record in leading and motivating teams, you are a strong people manager. You also have the ability to manage staff remotely and from different cultural backgrounds
• You demonstrate great communication and interpersonal skills with a people-centred design mindset.
• You are eligible to work in the Netherlands.
• You have excellent written & spoken English.

Working at Oxfam Novib

• All our work is guided by our core values: Empowerment, Accountability, Inclusiveness, Courage, Solidarity and Equality.
• At Oxfam Novib, we work according to the Feminist Principles - Oxfam Policy & Practice.
• Oxfam Novib is committed to offer you a motivating work environment at our offices in The Hague. We offer a one-year contract from start (including a 1-month trial period), with the possibility to extend.
• Oxfam Novib offers an attractive and honest benefits package, including a year-end allowance and yearly pay increase from the Collective Labor Agreement. Moreover, we offer complementary options to choose from. The salary range for this position is set in scale 11 with a salary range between €3.893,- and €5.989,- gross based on 36 hours a week.
• We are currently working hybrid (50% in the office in The Hague and 50% at home).
• Oxfam Novib is based on the power of difference. That is why we aim to attract a diverse mix of talented people who share our standards, values and principles, and who are committed to prevent and eliminate any type of misconduct.
• We have an active policy against sexual harassment, exploitation and abuse, any form of abuse of power or lack of integrity and financial misconduct. This subject will be covered in our application and selection process.

Additional information

• Do you believe that this is the job you are looking for? Then we would love to meet you! Please send your resume and cover letter via our application portal.
• If you have questions regarding the position, please contact Mariska Bodewes-van Es, Corporate Recruiter, mariska.bodewes-vanes@oxfamnovib.nl. Acquisition regarding this opening will not be responded to.
• Only applications received before the closing date of 30 April 2024 and submitted via our application portal will be considered.
• This job opening is posted internally and externally, simultaneously. 
• At the time of a contract offer, it is necessary for Oxfam Novib to request valid references. Our candidates will be subject to appropriate screening checks, including criminal records and terrorism, financial checks or integrity screenings/references.
• Oxfam Novib reserves the right, to its sole discretion, not to make agreements regarding this job opening, make an agreement in a lower level, or make an agreement with an amended job description.
• Qualified candidates residing in the Netherlands, or other EU/EEA countries and who are willing to relocate to the Netherlands at their own expense and responsibility, are encouraged to apply.
• Oxfam Novib is unable to provide visa sponsorship at this time.