App Development & Operations Lead

Do you want to fight for equality? Tackling inequality at its roots, together with colleagues, our partner organizations and activists in more than 90 countries? To change the systems behind it, once and for all!

Oxfam Novib stands behind the people who stand up for equality. Together, we fight for a world where everyone has equal opportunities, regardless of religion, ethnicity, sex, disability, sexual orientation and gender identity. A world where everyone feels safe; where income gaps are shrinking instead of growing, where climate change is tackled firmly. 

Equality is the common thread in our work, both internally and externally. We recognize that our team of colleagues can become even more diverse, and that only with a diverse team can we gain a broad perspective on the world. Therefore, we want to encourage everyone who is interested to apply. Our aim is to create an environment where colleagues feel welcome and diversity is embraced and celebrated.

Our aim is to build a team that offers a rich variety of perspectives, enabling us to achieve an inclusive and inspiring work environment.

Apply and become part of Oxfam Novib!

Job description and purpose of the role
The ICT Unit at Oxfam Novib plays a pivotal role in supporting our internal clients to execute their business processes smoothly and effectively. We achieve this by providing a secure, efficient, and cost-effective ICT infrastructure, systems, and services.

Our application landscape is undergoing a significant transformation toward a modern cloud environment, with innovation and new ways of working at its core. As the App Development & Operations Lead, you will support this transformation, guiding it with others leads to the next stage of maturity. You will play a key role in the operational professionalization of our IT app services, which is vital to supporting our dynamic and ever-evolving application landscape.

In this role, you will collaborate closely with IT leadership and team and various units at our office in The Hague and country offices around the globe. Together, you will continuously strive to optimize and enhance our Application Services, ensuring the organization is fully prepared for the future.

If you're ready to bridge technology and business and lead our applications to the next level, do read more!

Tasks

• Lead the Application Development & Operations team of about 5 FTE members, overseeing priorities, sprints, and work meetings, and contributing to performance reviews with the unit manager. Additionally, coordinate recruitment to foster a collaborative team environment
• Stakeholder Management from business management to the End users to ensure that business needs are effectively met. Identify opportunities and trends to propose improvements that add value to the organization.
• Contributing to the ICT strategy and vision
• Vendor Management including contract management and adherence to SLAs. Organize performance evaluations and implement improvement plans for suppliers to ensure quality and efficiency.
• Drive continuous improvement of the application landscape and service levels through innovation, process optimization, and automation.
• Coordinate the functional roadmap for applications, gathering input from business application managers and collaborating closely with the Business Intelligence team.
• Support change management processes in collaboration with relevant decision-makers to effectively manage and adapt business applications to organizational changes.
• Act as a DevOps specialist to fill gaps and take on tasks, including:
  • Designing, testing, and maintaining business processes.
  • Focusing on continuous improvement of applications, services, and processes to achieve maximum efficiency and effectiveness.
  • Analyzing and enhancing existing applications, executing initiatives to improve overall performance.
  • Providing training to key users and ensuring that system documentation is well-organized and kept up-to-date.
  • Ensuring system health by recommending and implementing patches, improvements, and upgrades.

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Key responsibilities

• Developing and delivering innovative services, products, and processes that contribute to the success of individual employees, unit managers, Oxfam Novib as an organization, and the broader Oxfam federation. This also includes coordinating the ICT back-office role for country offices in collaboration with the EA Business Support Unit.
• Modernizing the business application landscape to streamline organizational processes and optimize business outcomes, with a focus on strategic benefits.
• Managing and optimizing critical applications such as SAP, Adobe Forms, SuccessFactors, and Salesforce, ensuring their performance through timely maintenance and updates.
• Managing Service Level Agreements (SLAs) with suppliers, ensuring compliance with agreed costs, quality standards, and deadlines.
• Supporting and leading App DevOps specialists, bridging capacity gaps, and ensuring continuity within the team.
• Contributing to the digital transformation roadmap and actively engaging in the development and implementation of digital solutions within the organization.

Who are we looking for?

• A completed bachelor’s or master’s degree in IT, information management, business administration, or a related field.
• At least 5 years of relevant experience in IT, application management, or software development.
• Experience with IT transformations and  a proven track record in project management and coordination multidisciplinary teams.
• Experience in application development and operational professionalization within complex organizations.
• Experience with Agile/Scrum methodologies is desirable.
• International experience or experience supporting multicultural teams is a plus.
• Experience in the financial & procurement systems such Dynamic, SAP, Unit4 ..etc   
• Excellent communication and strong analytical skills with the ability to develop strategic solutions.
• Proficient in building relationships with internal and external stakeholders, with a focus on collaboration and results.
• Proactive and solution-oriented, with a strong sense of responsibility, also capable to inspire and guide teams.
• Flexible and resilient, with the ability to adapt in a fast-paced, ever-changing environment.

Working at Oxfam Novib

• All our work is guided by our core values: Empowerment, Accountability, Inclusiveness, Courage, Solidarity and Equality.
• At Oxfam Novib, we work according to the Feminist Principles - Oxfam Policy & Practice.
• Oxfam Novib is committed to offer you a motivating work environment at our offices in The Hague. We offer a one-year contract from start (including a 1-month trial period), with the possibility to extend.
• Oxfam Novib offers an attractive and honest benefits package, including a year-end allowance and yearly pay increase from the Collective Labor Agreement. Moreover, we offer complementary options to choose from. The salary range for this position is set in scale 10 with a salary range between €3.625,- and €5.579,- gross depending on experience, based on 36 hours a week.
• We are currently working hybrid (50% in the office in The Hague and 50% at home).

Additional information

• Do you believe that this is the job you are looking for? Then we would love to meet you! Please send your resume and cover letter via our application portal.
• If you have questions regarding the position, please contact Mariska Bodewes, Corporate Recruiter, mariska.bodewes-vanes@oxfamnovib.nl;
• Only applications received before the closing date December 29th 2024 and submitted via our application portal will be considered.
• This job opening is posted internally and externally, simultaneously. Internal candidates are given preference if they possess sufficient qualifications or these can be obtained in short term. We believe it’s important in our organization that our employees are offered maximum opportunities for growth in new themes and competencies. Priority for internal candidates supports this.
• At the time of a contract offer, it is necessary for Oxfam Novib to request valid references. Our candidates will be subject to appropriate screening checks, including criminal records and terrorism, financial checks or integrity screenings/references.
• Oxfam Novib is based on the power of difference. That is why we aim to attract a diverse mix of talented people who share our standards, values and principles, and who are committed to prevent and eliminate any type of misconduct.
• We have an active policy against sexual harassment, exploitation and abuse, any form of abuse of power or lack of integrity and financial misconduct. This subject will be covered in our application and selection process.
• Oxfam Novib reserves the right, to its sole discretion, not to make agreements regarding this job opening, make an agreement in a lower level, or make an agreement with an amended job description.
• Qualified candidates residing in the Netherlands, or other EU/EEA countries and who are willing to relocate to the Netherlands at their own expense and responsibility, are encouraged to apply.
• Oxfam Novib is unable to provide visa sponsorship at this time.