JOB DETAILS

LOCATION: < Gaza Strip >

CONTRACT TYPE: <Fixed Term > 6 months

JOB FAMILY: Programs

ONE OXFAM GRADE:  E1     

DEPARTMENT:

GLOBAL PROGRAMMES                                                                    

TEAM: Saving Lives – MEAL

SALARY: 66,239 ILS per annum

HOURS: Full time – 40 hours a week

FLEXIBLE WORKING

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a fully Office-based.

COMMITMENT TO DIVERSITY AND INCLUSION

We are committed to ensuring diversity and gender equality within our organization.

JOB PURPOSE:

The Accountability Assistant is responsible for managing complaints and feedback from program staff and beneficiaries in the field, ensuring the integrity of information received. This role involves managing the feedback database, documenting and aggregating data, and providing detailed summaries of complaint issues to feedback the program team during team meetings/ and monthly reports. Additionally, the Accountability Assistant supports the documentation and dissemination of lessons learned, best practices, and success stories to enhance program quality and accountability.

JOB REPORTS TO

MEAL Coordinator

ROLES REPORTING TO THIS JOB

NA

BUDGET RESPONSIBILITY

NA

GEOGRAPHICAL SCOPE

Gaza

IMPACT

Internally focussed  

KEY STAKEHOLDERS

Partners – Beneficiaries – Enumerators – Consultants

KEY RESPONSIBILITIES

Implementation of Community Feedback and Response Mechanism (CFRM) Strategy:

• Assist in implementing the Community Feedback and Response Mechanism (CFRM) strategy
• Ensure Timely Response and Resolution by Outlining the processes for prompt and appropriate responses to feedback and complaints.
• Collaborate with program staff to ensure that program activities are accountable in three key dimensions: transparency and information sharing, effective feedback mechanisms, and community involvement in decision-making.

Promotion of Community Feedback and Response Mechanisms:

• Develop visual materials and organize community engagement sessions to raise awareness about CFRM.
• Train Community-Based Volunteers (CBVs) to act as focal points for collecting and managing feedback from the community.
• Encourage active participation and inform the community about the positive impact their feedback can have on our Oxfam KEDV response.

Receiving and Acknowledging Feedbacks:

• Serve as the focal point for the CFRM, receive feedback through various channels, including online forms, hotlines, or face-to-face meetings, surveys, MEAL activities or Help desk during distribution.
• Facilitate Community meeting or focus groups discussions to gather feedback on the effectiveness of the complaint handling process and address collective concerns raised by the community.
• Thoroughly record all feedback into designated systems or databases with high accuracy and ensure proper categorization.
• Refer feedback with relevant program teams and partners and ensure follow up
• Uphold data security and adhere to regulatory compliance.
• Define response timeframes based on issue complexity and communicate them to stakeholders.
• When investigation or consultation is necessary, acknowledge the receipt of feedback and provide estimated response times.

Feedback Follow-up and Updates:

• Ensure prompt acknowledgment and follow-up on all received feedback. Keep the community informed about the actions taken in response to their feedback and any updates or improvements made.
• Generate monthly reports summarizing feedback received, actions taken, ongoing issues and recommendation.

General

• Eager and required to adhere to Oxfam’s principles and values (click here) as well as the promotion of gender justice and women's rights (click here). 
• Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.

Key Attributes:

• Ability to demonstrate sensitivity to gender issues, as well as the commitment to equal opportunities.
• Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women’s rights, and diversity for all aspects of development work.
•  Commitment to Oxfam’s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.

Job Dimensions:

• Works systematically and with limited supervision.
• Shows evidence of proficient time management and organisational skills.
• Reliable team member.
• Assumes responsibility for work of contractors / staff.
• Fast, efficient, accurate.
• Fully capable of performing all aspects of job

PERSON SPECIFICATION

Most importantly, every individual in Oxfam needs to be able to:

• Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, COURAGE, SOLIDARITY and EQUALITY (read more about these here)
• Ensure you commit to our ORGANIZATIONAL ATTRIBUTES (including adhering to the Code of Conduct):

1. Be committed to our feminist principles, and to applying them in your day-to-day behaviour and your work. Be ready to keep learning, with accountability to those who experience oppression as a result of their identities, such as their gender, race/ethnicity, disability, class, or LGBTQIA identity."

2. Be committed to undertaking Oxfam’s safeguarding training and adhering to relevant policies, to ensure all people who come into Oxfam are as safe as possible.

EXPERIENCE, KNOWLEDGE & COMPETENCIES

ESSENTIAL

• Bachelor's degree in social science, statistics, ICT, or a related field.
• A minimum of one year of experience in a similar role within the humanitarian sector.
• Good understanding of accountability frameworks and tools.
• Proficiency in using Microsoft Word, Excel, and data analysis software.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong analytical and problem-solving abilities.
• Good written and verbal communication skills in Arabic. Proficiency in English is a plus.
• Ability to work independently as well as part of a diverse team.
• Flexibility and willingness to travel to project locations when required.

SAFER RECRUITMENT

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.